Product

IS MY PHOTO GOOD TO USE ?

Low quality photos or those taken in bad lighting can lead to inaccurate pet art.

Please ensure that your pet’s fur color, eye color and any other details are clear and visible in the photo you provide.

We check carefully for every new order we receive and will email you if we need a different photo. But it’s best to take matters in to your own hands and ensure you upload the best photo you have.

WILL YOU REMOVE BACKGROUND OF PHOTO?

Yes, our brand is all about your pet. Your pet is our focus, not the photo background! Our artists create our custom portraits based solely on the pet. We never include the background.

YOU ONLY PRINT CATS AND DOGS ?

We can print any animal on earth so long as we receive a great photo! So far we have printed dogs, cats, horses, birds,etc.
We also provide art and print for:

  1. Portraits – couple, kids, single person, etc.
  2. Cars – people love their cars so we also provide this service for cars also.
CAN I PRINT MUTIPLE PETS ON ONE PRODUCT?

Yes of-course! We know that some pets are inseparable, so of course we can print them together on one product. We charge an additional $10 per each additional pet product on to one single item.
For this you have to give note. For that we have special note field where you have to mention all things clearly.

YOU WILL PRINT WHOLE BODY OR FACE?

For this we have options in product page, there you can select what and how you want.

CAN YOU PRINT PET PARENTS ALSO ?

yes sure! For this you have to select HUMAN PRINT option in order page OR Contact us for custom order.

WIIL I CHECK PET ARTWORK BEFORE PRINTING ?

Sorry, due to high volume orders we can’t send every artwork for approval. 

For this we have special note field in product page there you should mention all the things you need properly.

Rest the quality is our responsibility

CAN I BUY ONLY DIGITAL ARTWORK?

Yes we have option where you can order only vector art of your pet.

RETURNS/REFUNDS/CANCELATION

WHAT IF I DON'T LIKE MY ARTWORK?

Its our 100% guruantee that you will love our artwork there is no chance you will not like that but due to some other reasons like you sent us low quality image, bad lighting, missing to give us special note, etc you will dislike and for that we don’t accept Returns.

DO YOU OFFER REFUND?

As your order is specific to the pet photos that you provided, we cannot offer refunds.
Your product is 100% unique to your order and all sales are final. If you are unhappy with your final art render, and you provided photos that clearly follow our photo guide, we will do what we can to make it right.
If you provided photos that do not follow our photo guide, we cannot offer a refund or replacement.

CAN I CANCEL MY ORDER IF I CHANGE MY MIND?

Order cancellations are permitted up to 2 hours after placing your order. Any cancellation request received thereafter will be subject to a 20% cancellation and admin fee. Our artists may have started on your order by this point and we must charge this fee to cover our staffing and production costs.

In some cases, we can cancel and refund an order beyond the 4 hour window at no cost to you (e.g. when artists have not yet started creating your artwork). Please email us to inquire.

I RECIEVED THE WRONG ITEM?

If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed product.

SHIPPING

WHAT ARE YOUR SHIPPING TIMES?

Delivery Estimates

US Orders: 3-5 days production time, 3-7 working days delivery time. We estimate a 2-3 week turnaround time in total, but orders sometimes arrive sooner.

International Orders: 3-5 days production time, anywhere from 10 to 20 days shipping time. We estimate a 3-5 weeks turnaround time in total. Note that international orders can be delayed due to customs.

You’ll receive an email containing your tracking number once your order is ready to be shipped.

WHAT IS PRODUCTION PROCESS?

We won’t explain the entire process (that would take hours), but we can summarize!

Your order is sent for photo review
Photos are transformed in to unique artwork
In-house artwork review / Customer artwork review
Revisions made to artwork (if required)
Print preparation
Sent to print
Print, quality check, ship!
All in all, from the date you place your order up to the date your product is printed, it can take as few as 3 days, up to as long as 14 days depending on a number of factors. These include photo issues, artwork complexity, revision requests, and number of orders in the queue.
It’s certainly worth the wait! The excitement when unwrapping your unique pet print is like nothing you have ever felt before.

WILL I GET TRACKING NUMBER?

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you’ll receive an email containing the full details. If over 3 weeks have passed and you do not have a tracking number, please email us.

DOES PETWYNK SHIPS WORLDWIDE?

Yes, we ship to almost every country! Everyone should be able to celebrate the love they have for their pets. We ship to over 100 countries and charge a set shipping fee for any international (non-US) order, no matter how far from the United States you are.